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Restaurant Manager
Hornblower
- Philadelphia, Pennsylvania, United States
- Philadelphia, Pennsylvania, United States
Über
The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
Duties and Responsibilities:
Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain highest standards of safety for customers and staff
Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
Develop and execute programs that improve the level of service and product quality
Lead by example; maintain highest level of professionalism, integrity, and strong work habits
Develop strong teamwork within the crew
Assist in hiring, training, and development of all restaurant shipmates
Help develop and execute shipmate incentive programs
Maintain good working relationships with other departments (marine, sales, and administration)
Attend all scheduled meetings
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point-of-sale system
Review timekeeping records for each shift to ensure accuracy
Create schedule for assigned department ensuring proper staffing within budgeted guidelines
Additional job duties as assigned
Requirements & Qualifications:
High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high volume environment
Must have supervisory experience
Associates or Bachelor's degree in related field preferred
Responsible alcohol service requirements—RAMP Certification required
Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required
Sprachkenntnisse
- English
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