Activities Supervisor

Overview:

You will be responsible for developing, coordinating, and supervising engaging recreational and guest-experience activities throughout the resort. This role plays a critical part in enhancing the guest experience while actively creating programming that drives incremental revenue through food, beverage, and resortactivities. This position requires a high-energy, personable, and creative leader who thrives in a fast-paced resort environment and enjoys interacting with guests of all ages. Pay Rate $23.00 #towncountrySD

Responsibilities:

• Guest Experience & Programming
  

• Design, plan, and execute daily and seasonal resort activities including poolside programming, games, entertainment, themed events, and family-friendly experiences.

• Create revenue-generating activities such as poolside events, ticketed experiences, themed weekends, and food-and-beverage-driven programming.
• Actively engage with guests at the pool, Monkey Bar, and Arlo, ensuring a fun, welcoming, and inclusive environment.
• Promote resort amenities, events, and outlets through direct guest interaction and programming announcements.

### Food & Beverage Support

• Partner closely with Food & Beverage leadership to support Monkey Bar and Arlo operations during high-volume periods.
• Assist with guest flow, service coordination, and activity integration with food and beverage offerings.
• Support promotions tied to food and beverage sales (happy hours, themed menus, poolside specials).

### Team Leadership & Supervision

• Supervise and support one Activities Coordinator, including scheduling, training, coaching, and performance feedback.
• Lead by example with strong guest service standards, professionalism, and enthusiasm.
• Assist with onboarding and training of seasonal or support staff as needed.

### Operations & Administration

• Maintain daily activity schedules and ensure proper setup, execution, and breakdown of all activities.
• Monitor inventory and supplies related to activities; report needs and assist with ordering.
• Ensure all activities comply with resort safety standards and policies.
• Communicate clearly with Recreation, F&B, and Operations teams to align daily programming.
• Handle guest feedback professionally and escalate concerns when appropriate.

Qualifications:

• • High school diploma or equivalent required; college coursework in hospitality, recreation, events, or related field preferred.
• 1–3 years of experience in recreation, hospitality, activities, events, or food & beverage support, preferably in a hotel or resort environment.
• Prior supervisory or lead experience strongly preferred.
• Strong interpersonal skills with the ability to connect easily with guests, families, and team members.
• Creative mindset with the ability to develop new activities and experiences that enhance guest satisfaction and revenue.
• Comfortable working in a fast-paced, outdoor, guest-facing environment.
• Ability to work flexible hours, including weekends, holidays, and peak resort seasons.

## Physical Requirements & Work Environment

This position is physically active and primarily based outdoors.

Candidates must be able t

• Stand and walk for extended periods (up to 8+ hours per shift).
• Work outdoors in varying weather conditions including sun, heat, and humidity.
• Lift, carry, push, or pull items weighing up to 40–50 lbs (activity equipment, supplies, signage).
• Frequently bend, stoop, kneel, reach, and twist while setting up or supervising activities.
• Move quickly and safely around pool decks, bar areas, and restaurant spaces.
• Maintain high energy and stamina throughout the workday.
• Communicate clearly in noisy or crowded environments.
• Perform duties near water and wet surfaces while maintaining safety awareness.