Junior Network Support Technician

Job Summary
We are seeking a motivated Junior Network Technician to join our IT support team. This entry-level role provides an excellent opportunity to develop technical skills in computer networking, operating systems, and hardware troubleshooting. The ideal candidate will assist in maintaining network infrastructure, supporting end-users, and resolving technical issues across various platforms including Windows, macOS, and Linux. This position offers hands-on experience in a dynamic environment with potential for career growth within the IT department.

Duties

• Provide technical support and troubleshooting assistance for desktop and network issues using tools such as ServiceNow, Jira, and BMC Remedy
• Assist in configuring and maintaining VPN connections, firewalls, LANs, and other network components
• Support end-users with operating systems including Windows, macOS, and Linux, ensuring optimal performance
• Troubleshoot software problems related to Microsoft Office applications and other enterprise software
• Help resolve hardware issues involving computers, peripherals, and network devices
• Document incidents and resolutions accurately within help desk systems
• Collaborate with senior technicians to implement system updates and security patches
• Maintain knowledge of current technology trends and best practices in IT support

Requirements

• Basic understanding of computer networking concepts such as LAN, VPN, firewalls, and operating systems (Windows, macOS, Linux)
• Familiarity with help desk ticketing systems like ServiceNow or BMC Remedy is a plus
• Experience with software troubleshooting and desktop support is preferred
• Strong communication skills to effectively assist end-users and document issues clearly
• Knowledge of tools such as Jira for issue tracking is advantageous
• Ability to learn quickly and adapt to new technologies in a fast-paced environment
• Customer service orientation with a proactive approach to problem-solving
• Relevant certifications or coursework in IT support or networking are desirable but not required

This role is ideal for individuals passionate about technology and eager to grow their skills in a professional setting.

Job Type: Full-time

Pay: $67,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: Remote