Operations Coordinator

This is a remote position.

About Templar Shield

Templar Shield is a boutique, high-performance consulting firm and ServiceNow Elite Partner. We specialize in Integrated Risk Management, Cybersecurity, Third-Party Risk, Operational Resilience, and AI Governance for highly regulated industries including critical infrastructure, financial services, healthcare, energy, and public sector.

Primary Objectives:

Executive Support

· Manage the CEO's calendar, including scheduling meetings, prioritizing tasks, and resolving scheduling conflicts.

· Coordinate domestic and international travel arrangements, itineraries, and logistics for CEO and C-Suite team.

· Schedule/coordinate key client and partner meetings.

· Ensure CEO inbox management, timely follow-ups and professional correspondence.

· Draft and edit emails, presentations, and reports on behalf of the CEO.

· Support expense reimbursement submission and tracking for CEO.

· Handle confidential information with integrity and discretion.

· Conduct research and compile data for executive decision-making.

· Take ownership of special projects as assigned, often involving cross-functional coordination.

Operations

· Support planning and logistics for internal and external meetings, executive retreats, and events.

· Coordinate materials and collateral inventory and logistics to and from events.

· Track and manage event registration lists, leads, and follow-up tasks.

· Maintain and update partner profiles, listings, and collateral in ServiceNow Partner Portal and App Store.

· Coordinate internal event calendar, ensuring alignment across events, campaigns, and partner activities.

· Support execution of campaigns via HubSpot (email, landing pages, nurture flows).

· Support social media scheduling and content development with guidance from Channel Manager.

· Support creation and updates to sales enablement and collateral materials (case studies, one-pagers, presentations).

· Support Channel Manager in coordination of scheduling calls with partner