Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hotel or resort settings is preferred.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out of the hotel, ensuring all information is accurate.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Manage phone calls with professionalism, demonstrating excellent phone etiquette.
• Assist with night audit procedures as required.
• Maintain guest relations by addressing concerns promptly and effectively.
• Process payments and maintain accurate records of transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold the hotel's standards for cleanliness and organization at the front desk area.

Requirements

• Strong communication skills with an emphasis on guest relations.
• Proficient in using computer systems for reservations and check-in/check-out processes.
• Ability to work flexible hours, including nights and weekends as needed.
• A positive attitude, strong work ethic, and commitment to providing excellent hospitality.

Join our team as a Front Desk Agent where your skills in hospitality will shine, creating memorable experiences for our guests

Job Types: Full-time, Part-time, Temporary

Pay: $9.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person