Managed IT Services Manager

Managed IT Services Manager - Hybrid

• We are seeking a dynamic Manager, Managed IT Services, to lead a national sales team and drive revenue growth across mid-market and enterprise accounts. This role shapes our Managed IT strategy, ensuring predictable revenue performance and delivering exceptional client experiences.
• As Manager, you will coach and develop a high-performing sales team, enforce CRM best practices, and set clear performance objectives. You will engage executive-level clients and collaborate with solution architects and cross-functional teams to design tailored, scalable IT service solutions.
• This position is responsible for pipeline generation, deal governance, and smooth handoffs to delivery, maximizing customer retention and growth.

If you thrive in a fast-paced environment and are passionate about building strategic relationships and delivering measurable results, we encourage you to apply.

Key Responsibilities:

• Leading a national team of Managed IT sales representatives to achieve growth targets for Managed IT Services across Canada.
• Driving proactive prospecting and pipeline generation for medium- to enterprise-sized customers within Canon's named-account portfolio and among existing clients, while identifying net-new opportunities.
• Engaging C-level and senior stakeholders to diagnose IT needs, business drivers, risks, and strategic objectives that inform solution recommendations.
• Guiding the team to tailor managed IT service offerings and proposals to client pain points; review and approve presentations, RFP responses, and commercial proposals that highlight Canon's capabilities and differentiation.
• Coordinating with the broader sales organization to maximize outreach, cross-sell/up-sell opportunities, and leverage existing client relationships for Managed IT deals.
• Liaising with management, solutions architects (internal and external), and professional services to design technical solutions, support onsite assessments, and ensure proposed services are feasible and scalable.
• Monitor market and competitor activity; provide field feedback to product, marketing, and enablement to refine offers, pricing, and sales messaging.
• Owning CRM discipline: ensure the team maintains accurate, timely sales records, forecasts, and opportunity hygiene in CRM systems and reporting tools.
• Establish and track team KPIs (quota attainment, pipeline coverage, win rate, deal size, sales cycle) and run regular pipeline reviews to drive predictable revenue performance.
• Leading deal governance: manage pricing approvals, contract review input, and risk escalation to Legal and Finance as needed.
• Promoting customer success and smooth handoffs to delivery and operations to ensure onboarding, SLA adherence, and account expansion.

To Succeed, You Will Need:

• Minimum 8 years of IT Services and/or Solutions experience
• Minimum 3 years of sales management experience
• Strong knowledge of IT Services, including Cyber Security, Network Infrastructure, Software Workflow Solutions, and Cloud Computing
• Advanced project and process management skills to implement budget strategies through a sales team
• Strong time management skills to balance the needs of staff, management, and customers
• Advanced analytical skills to review customer requirements, coach pricing proposals, and use information from sales operations and finance to increase sales
• Proficient in Salesforce, S21DS, Sales Logs, and Core Billing Packages
• Advanced ability to demonstrate the DSD IT Services line to customers
• Basic computer skills to review and manipulate data in Excel and create presentations in PowerPoint using Google Docs or MS Office
• French may be required in specific territories.

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays, Wednesdays and Thursdays each week, unless required to be at a customer's location. The remaining time, you will be able to work from a home workspace.
• When not in the field and working from home, a reliable internet connection is required. We support remote work with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision.
• Life insurance, disability and wellness programs.
• Vacation, Paid Personal Time and Sick days.
• Matching RRSP contribution & Profit-Sharing Program.
• Tuition Assistance Program for professional continuing education.
• Discounts on Canon products, retailers, memberships and more

EMPLOYEE PERKS

• Free coffee and snacks.
• On-site cafeteria and outdoor patio.
• Employee gym and fitness centre.
• Employee referral program.
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement.
• Employee Appreciation Events.