Night Auditor/Front Desk Agent

Overview
We are seeking a dedicated and friendly Night Auditor t to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A passion for guest services and a commitment to creating memorable experiences are essential.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Perform all check-in/check-out procedures accurately using our Property Management System.
• Respond to guest inquiries, requests, and complaints in a timely and empathetic manner—both in person and over the phone.
• Manage reservations, modifications, and cancellations efficiently.
• Handle cash, credit card, and billing transactions securely and accurately.
• Provide guests with information about hotel amenities and local attractions.
• Maintain a clean, organized, and professional front desk environment.
• Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction.
• Promote and enroll guests in the Hilton Honors loyalty program, meeting property goals.
• Complete end-of-shift reports and ensure effective shift handovers.
• Uphold all Hilton brand standards and operating procedures.

Qualifications

• Must be able to work from 11:20pm to 7:20am on weekdays, weekends and holidays.
• Previous experience in a hotel front desk or guest services role is preferred.
• Experience with PEP PMS is a strong asset.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Ability to multitask, stay organized, and work well under pressure.
• Proficient with Microsoft Office and basic computer applications.
• Flexible schedule availability including weekends, and holidays.
• High school diploma or equivalent required; hospitality education is an asset.

Who We're Looking For

At Hilton, we live our values every day. We're looking for candidates who embody:

• Hospitality – Passionate about creating exceptional guest experiences
• Integrity – Committed to doing the right thing, always
• Leadership – Leading by example and inspiring those around you
• Teamwork – Thriving in a collaborative, supportive environment
• Ownership – Taking initiative and accountability
• Urgency – Acting promptly and decisively to meet guest needs

Key Attributes: Dependability, Adaptability, Customer Focus, Productivity, and Quality

Why Work With Hilton?

Hilton is a world-leading hospitality company with nearly a century of excellence. Our vision is "To fill the earth with the light and warmth of hospitality." At Hilton, you'll find a supportive team, opportunities for growth, and a chance to be part of a company that makes a difference—for guests, team members, and communities around the globe.

Join us and be part of something extraordinary.

Apply today to start your journey with Hilton

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Experience:

• Front Desk: 1 year (preferred)

Work Location: In person