Self Storage Manager

Overview

We are seeking a reliable, customer-focused Self Storage Manager to oversee the daily operations of our self-storage facility. This role combines property management, customer service, sales, and light maintenance to ensure a clean, secure, and well-run property. The ideal candidate is highly organized, proactive, and comfortable working independently.

Key ResponsibilitiesCustomer Service & Sales

• Serve as the primary point of contact for tenants and prospective renters.
• Provide tours of the facility and available units.
• Respond promptly to phone calls, emails, and walk-in inquiries.
• Process rentals, move-ins, and move-outs.
• Promote facility features, unit options, and pricing to maximize occupancy.
• Resolve customer concerns professionally and efficiently.

Operations & Administration

• Manage daily office operations and maintain accurate records.
• Process payments, reconcile daily deposits, and maintain billing accuracy.
• Track delinquencies, send notices, and follow required lien procedures.
• Prepare and submit daily/weekly reports to ownership or regional management.
• Implement and enforce company policies and procedures.

Facility Management

• Conduct daily property walks and lock checks.
• Ensure units, hallways, and common areas remain clean and maintained.
• Oversee maintenance needs; submit work orders and coordinate vendors.
• Monitor security systems (cameras, access gates, alarms) and report issues.
• Perform light repairs and cleaning as needed.

Marketing & Community Engagement

• Maintain strong curb appeal and a welcoming office environment.
• Post and update online listings and promotions.
• Assist with social media presence and review management.
• Develop relationships with local businesses and neighborhood partners to drive rentals.

Qualifications

• Previous experience in self storage, property management, hospitality, or retail preferred.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Comfortable with computers, software systems, and digital record-keeping.
• Must be able to lift up to 30 lbs. and perform light maintenance tasks.
• Valid driver's license and reliable transportation.
• Ability to work weekends or flexible hours as needed.

Compensation & Benefits

• Competitive hourly wage or salary (based on experience).
• Performance bonuses or commission on rentals (if applicable).
• Paid time off and holiday pay.
• Medical/dental.
• Discounted storage unit .

About Us

Our facility is committed to providing a clean, secure, and customer-friendly storage experience in the Los Angeles area. We value professionalism, strong communication, and employees who take pride in maintaining a well-run property. Qualifications:

-Minimum 2 years experience in a sales or customer service experience, experience in self-storage is a plus

-Must be 18 years of age

-High level of integrity, accountability and initiative

-Ability to work independently and in a team environment

-Strong communication, interpersonal and problem-solving skills

-Ability to work weekends and holidays

-Must have reliable transportation, a valid drivers license, and arrive on time to scheduled shifts.

-Spanish speaking is helpful but not required.

-Able to lift 30lbs

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience:

• Property management/ Storage Facility: 2 years (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• North Hollywood, CA Required)

Work Location: In person