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Training & Quality Assurance Programme Lead
British Red Cross
- London, England, United Kingdom
- London, England, United Kingdom
Über
Training & Quality Assurance Programme Lead
role at
British Red Cross
Location:
Flexible across the UK
Salary Range:
£38,211 – £40,772 per annum (plus ILW, £3,344, if residing & working in London) (DOE)
Contract:
12 months Fixed Term Contract
Do you love face‑to‑face and telephone fundraising? Are you an inspirational storyteller and creative trainer with an eye for high quality fundraising? We’re looking for a subject matter expert who can lead on the creation of engaging, relevant and bespoke programmes of training and quality assurance. You’ll support our internal and external fundraisers to help them achieve our high standards. We’re particularly looking for someone experienced in working with face‑to‑face and telephone fundraisers, who thrives in cross‑functional environments and enjoys using a variety of resources and media to upskill staff.
A day in the life of our Training and Quality Assurance Programme Lead In this busy role you’ll help manage risk, protect our reputation, and ensure compliance with the Fundraising Promise and code. You’ll focus on higher‑risk, highly regulated activities like face‑to‑face and telephone fundraising, including those delivered by professional fundraisers and third parties. This role designs and delivers inspiring, high‑quality training for fundraising staff and professional fundraisers. You’ll motivate fundraisers to represent the organisation confidently and meet fundraising goals as well as our high standards. You’ll also design and embed monitoring and due diligence tools for those high‑risk activities, lead quality audits and monitoring activities, and help identify where we or our partners need to change or improve through clear and relevant reporting. You will support colleagues to implement appropriate solutions where relevant to ensure lessons are learned and risk is mitigated. Significant daily focus will be on maintaining strong, collaborative relationships with marketing, fundraising, and agency partners. You’ll provide expert advice to ensure campaigns and supporter communications meet industry standards, internal policies and regulatory requirements. Deliver evidence‑based quality assurance reports to senior stakeholders to support informed risk decisions. You’ll contribute to the ongoing development of the quality assurance framework that underpins our training programmes. This is a pivotal role that will advance the development and execution of training and compliance across the marketing and fundraising directorate. You’ll play a central role in shaping the future of our work, leading with purpose in a values‑driven organisation.
To be our successful Training and Quality Assurance Programme Lead you’ll need:
A track‑record of working in dialogue/public fundraising channels like face‑to‑face and telephone.
Demonstrable knowledge of standards, regulations and legislation affecting fundraising and the charity sector, and the ability to apply this knowledge to implement risk evaluation and quality assurance tools and assess compliance with relevant standards.
Excellent time‑management and organisational skills, and the ability to work independently to deliver a varied workload to (sometimes tight) deadlines.
A collaborative mindset, with strong negotiation and influencing skills, a confident communicator who can lead, inspire and motivate people to deliver quality outcomes, and the ability to build mutually beneficial working relationships.
Demonstrable experience of designing, delivering robust, inclusive and accessible learning, upskilling and training to colleagues.
Interested? The
closing date for completed applications
is 23:59 on
Thursday 22nd January 2026 . Interviews to follow soon after.
In return for your commitment and expertise, you’ll get:
Flexible working:
Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays:
36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
Pension scheme:
Up to 6% contributory pension.
Learning & Development:
A range of career & learning opportunities.
Discounts:
Blue Light Discount Card, Tickets For Good & employee benefits platform.
Cycle2Work:
Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders Seniority level Not Applicable
Employment type Contract
Job function Quality Assurance, Training, and Strategy/Planning
Industries Civic and Social Organizations, Strategic Management Services, and Non‑profit Organizations
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Sprachkenntnisse
- English
Hinweis für Nutzer
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