Front Desk Receptionist

Job Summary

We are seeking a friendly, organized, and professional bilingual Front Desk Receptionist to join our fast-paced Immigration Law Firm. The ideal candidate is fluent in Spanish and English, provides exceptional customer service, and is comfortable managing front office operations in a high-volume legal environment. This role serves as the first point of contact for clients and visitors, helping ensure smooth daily operations while maintaining a welcoming and professional atmosphere.

Duties & Responsibilities

• Greet and welcome clients, visitors, and callers courteously and professionally in both Spanish and English
• Serve as the first point of contact in a busy immigration law office
• Manage multi-line phone systems, direct calls appropriately, and take detailed messages
• Schedule appointments and manage calendars using Google Calendar and Microsoft Office tools
• Assist attorneys with administrative support, including copying, scanning, filing, faxing, and contacting clients
• Maintain accurate and confidential client files and records
• Assist attorneys with logging into virtual hearings and meetings (Webex, Zoom, Google Meet)
• Perform data entry and basic administrative tasks
• Process client payments (cash, check, credit/debit cards, Zelle, and over-the-phone payments)
• Assist with billing, bookkeeping, and basic office accounting tasks as needed
• Receive, verify, and stock office deliveries and supplies
• Track office inventory and notify the Office Manager of items needing replenishment
• Prepare and deliver outgoing packages via FedEx, UPS, and USPS before daily cutoff times
• Maintain a clean, organized, and welcoming front desk and reception area
• Coordinate with attorneys and staff to ensure efficient office operations

Qualifications & Skills

• Bilingual English and Spanish required (verbal and written)
• Prior experience in reception, administrative support, or office management preferred
• Strong customer service and professional communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Working knowledge of Google Workspace, especially Google Drive, Sheets, and Calendar
• Experience with multi-line phone systems
• Familiarity with office equipment (copiers, scanners, fax machines, postage machines)
• Strong attention to detail, time management, and organizational skills
• High School Diploma required; Associate's Degree preferred

Note: Benefits

• Benefits eligibility after one year of employment at full time employement.

Pay: From $16.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person