Service Advisor

Do you thrive on organization and clear communication? We're looking for a Service Advisor who values structure, accuracy, and consistency to keep our shop running smoothly. If you're dependable, detail-oriented, and enjoy helping people through proven processes, this is the role for you.

Position Summary:

We are seeking a friendly, organized, and experienced Service Advisor to join our team. As the first point of contact for our customers, you will play a key role in delivering an exceptional experience, ensuring clear communication, and maintaining our reputation for high-quality service. This is a hands-on role ideal for someone who thrives in a fast-paced environment and values honesty, teamwork, and professionalism.

Key Responsibilities:

• Welcome customers and clearly explain vehicle issues, service needs, and repair timelines.
• Write accurate repair orders based on customer concerns and technician diagnostics.
• Provide updates and set realistic expectations throughout the repair process.
• Manage the workflow between customers, technicians, and parts sourcing to ensure timely and efficient repairs.
• Lead by example in delivering outstanding customer service and addressing concerns promptly and professionally.
• Maintain accurate records and ensure service orders meet internal quality standards.
• Coach and support service counter staff (if applicable), promoting teamwork and consistency.
• Support shop goals by recommending needed services and building lasting customer relationships.

What We're Looking For:

• 3+ years of experience in a service advisor role (independent shop experience preferred)
• Strong communication skills—clear, confident, and customer-focused
• High attention to detail and ability to multi-task effectively
• Basic automotive knowledge; able to translate technical terms into customer-friendly language
• Familiarity with shop management software (e.g., Shop-Ware, Mitchell, Tekmetric, etc.)
• A team-oriented attitude and leadership ability
• Valid driver's license and a clean driving record

Job Type: Full-time

Pay: $50, $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person