Inbound Communications Coordinator

About Us

We design, manufacture, and sell specialized equipment used by contractors, dealers, and rental companies across North America. We value reliability, accuracy, and clear communication, and every role in our organization directly supports sales and customer relationships.

This position is the front door to our company.

The Role

The Inbound Communications Coordinator is responsible for managing inbound phone calls, messages, and digital inquiries and for directly taking and processing customer orders. This role combines customer communication, sales support, and coordination with internal teams.

This position is best suited for someone who is steady, organized, and confident, and who enjoys helping customers move forward clearly and correctly.

Phone coverage and order accuracy are the top priorities. Social media responsibilities are handled in planned, focused blocks in collaboration with the Marketing Manager.

This is a full-time, in-office role.

What You'll Do:

Inbound Communications & Order Processing

● Answer incoming calls professionally and confidently

● Identify customer needs and guide them through product and ordering options

● Accurately take orders over the phone

● Enter orders correctly into internal systems

● Confirm details, quantities, and expectations clearly

● Know when to escalate complex situations or larger opportunities

Sales Support & Customer Experience

● Support the sales process through clear communication and follow-through

● Capture accurate notes, contact information, and next steps

● Represent the company in a calm, helpful, and trustworthy manner

● Ensure customers feel informed and taken care of

Social Media & Digital Communication

● Collaborate with the Marketing Manager to help create and schedule social media posts

● Contribute ideas for messaging and customer-focused content

● Respond to direct messages and comments professionally

● Identify leads, questions, and feedback from online interactions

Organization & Follow-Through

● Maintain organized communication and order records

● Follow established systems, workflows, and pricing guidelines

● Manage daily responsibilities independently once trained

● Identify recurring questions or issues and communicate them clearly

Growth & Opportunity

This role is designed as a launch pointfor someone early in their career who wants to grow within the company. Over time, strong performers may move toward:

● Sales and dealer support

● Marketing execution and coordination

● Operations or administrative leadership

Growth depends on consistency, judgment, and reliability.

What We're Looking For

You're likely to succeed in this role if you:

● Are comfortable speaking with customers and guiding decisions

● Pay close attention to detail and accuracy

● Communicate clearly and thoughtfully

● Enjoy collaborating while working independently

● Follow processes and apply good judgment

● Prefer steady responsibility over constant urgency

Qualifications

● College degree (any discipline)

● Strong verbal and written communication skills

● Comfort handling phone-based customer interactions

● Willingness to learn products, systems, and processes

● Full-time, in-office availability

Prior experience is helpful but not required.

Why This Role Matters

You will:

● Be the first impression of the company

● Directly support sales through accurate order handling

● Improve customer confidence and experience

● Gain exposure to sales, marketing, and operations

● Build a foundation for long-term career growth

How to Apply

Please submit:

● A resume

● A brief note explaining what interests you about this role and where you'd like to grow

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Preferred)

Location:

• Vancouver, WA Preferred)

Work Location: In person