Senior Engineer

Role description

Job Description for Onsite Engineer Role

The Onsite IT Support Engineer provides critical technical support to endusers directly at their physical locations This role is responsible for diagnosing troubleshooting and resolving hardware software and network issues ensuring seamless operation of IT systems and infrastructure They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively

Responsibilities

Provide direct technical support

oRespond to service tickets and requests for technical assistance via phone email or inperson

oDiagnose and resolve firstlevel issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals

oTroubleshoot network connectivity issues LANWAN VPN WiFi

oAssist with user