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Senior Engineer
- New York, New York, United States
- New York, New York, United States
About
Role description
Job Description for Onsite Engineer Role
The Onsite IT Support Engineer provides critical technical support to endusers directly at their physical locations This role is responsible for diagnosing troubleshooting and resolving hardware software and network issues ensuring seamless operation of IT systems and infrastructure They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively
Responsibilities
Provide direct technical support
oRespond to service tickets and requests for technical assistance via phone email or inperson
oDiagnose and resolve firstlevel issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals
oTroubleshoot network connectivity issues LANWAN VPN WiFi
oAssist with user
Languages
- English
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