Systems Engineer L3

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Key Responsibilities

• Evaluate, implement, and manage advanced Windows and Linux server solutions, including virtualized and cloud environments (e.g., VMware, Hyper-V, KVM, Azure).
• Lead and participate in complex IT projects, including system upgrades, migrations, deployments, and automation initiatives.
• Develop and maintain infrastructure-as-code (e.g., Terraform, Ansible) and CI/CD pipelines for system provisioning and application deployment.
• Design, implement, and support custom scripting and automation (PowerShell, Python, Bash, etc.) to improve operational efficiency and reliability.
• Troubleshoot and resolve complex hardware, software, and network issues, providing third-level escalation support.
• Administer and optimize enterprise storage (SAN, NAS), and backup solutions.
• Monitor system performance, security, and availability; proactively identify and address bottlenecks and vulnerabilities.
• Collaborate with cross-functional teams to plan and execute IT initiatives, ensuring alignment with business objectives.
• Create and maintain comprehensive technical documentation, including system configurations, procedures, and troubleshooting guides.
• Mentor and provide technical guidance to junior administrators and engineers.
• Stay current with emerging technologies and industry trends; recommend and implement innovative solutions.
• Participate in change management, incident response, and compliance processes, ensuring adherence to ITIL best practices and company policies.
• Provide 24x7 support as needed; participate in on-call rotation and respond to critical incidents outside normal business hours.

KNOWLEDGE & ATTRIBUTES

• Strong leadership and mentoring skills, with the ability to guide and inspire junior team members.
• Advanced knowledge of Windows and/or Linux operating systems, virtualization, and cloud platforms.
• Proficiency in scripting and automation (PowerShell, Python, Bash, etc.).
• Experience with infrastructure-as-code, CI/CD, and cloud technologies.
• Strong understanding of enterprise storage, virtualization, backup, and networking concepts.
• In-depth understanding of IT security principles, including risk assessment, vulnerability management, and compliance with industry standards.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Effective communication and collaboration skills; ability to convey technical information to non-technical stakeholders.
• Ability to work independently and as part of a highly collaborative team in a fast-paced, dynamic environment.
• Strong, proactive organizational skills and attention to detail.

Academic Qualifications & Certifications

• Bachelor's degree in Computer Science or directly related field or equivalent work experience usually obtained in 7-8 years' directly related experience.

Required Experience

• Minimum 5-7 years of experience as a Linux or Windows Systems Administrator/Engineer in an Enterprise Data Center environment.
• Experience with web server environments (IIS, Apache).
• Experience and understanding of DNS.
• Experience with Enterprise applications, including Microsoft 365, JIRA, Monitoring Solutions (SAAS vs. on premise).
• Experience with Database technologies (MSSQL, MySQL, Oracle, others).
• Experience with scripting languages (PHP, Perl, JavaScript, Bash, PowerShell, etc.) is a plus.
• Experience implementing and supporting SCADA, physical security and similar applications.

Physical Requirements

• Able to move equipment and other hardware up to 50 lbs.
• Remain stationary for long periods of time.
• Close visual work on a computer terminal.
• Ascend / Descend a ladder and perform duties atop a raised platform.
• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.

Work Conditions & Other Requirements

• Remote work with extensive daily computer usage.
• Occasional travel to data centers or other locations as required.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Must be comfortable working in a highly critical, fast-paced environment with shifting priorities.
• All work must adhere to company policies, standard operating procedures, and applicable laws and regulations.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $131,000 - $157,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending