Veterinary Claims Officer

TalentHub

Canada

Canada

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Introduction

At PetSure, we're passionate about protecting the pets we love—and the people who love them.

As a Veterinary Claims Officer, you'll play a pivotal role in shaping the future of pet healthcare by applying your veterinary knowledge to the assessment of pet insurance claims. You'll ensure claims are managed fairly, consistently, and in line with policy guidelines, while supporting both internal teams and external partners with technical advice.

If you're a clinically qualified professional who thrives on making a difference, values operational excellence, and enjoys collaborating across teams—this could be the role for you.

What You'll Do

Assess and manage standard and GapOnly claims from lodgement through to completion

Interpret medical records and apply clinical judgement to insurance scenarios

Communicate medical concepts clearly to colleagues, customers, and veterinary partners

Provide technical advice and support to internal teams and external veterinary partners

Review and reassess claims to ensure fair and defensible outcomes

Identify trends and escalate insights to improve product and service delivery

Contribute to continuous improvement and operational excellence

What You'll Bring

Formal qualification in Veterinary Science or equivalent

Minimum 1 year of clinical experience in the veterinary field (small animals)

Foundational understanding of insurance claims processes

Excellent written and verbal communication skills

Strong organisational skills and ability to multitask under pressure

Curiosity, critical thinking, and a drive for continuous improvement

Reliability, adaptability, and a collaborative approach

Why You'll Love Working at PetSure

We offer more than just a job—we provide a workplace where pets and people thrive.

Flexible leave options and hybrid working

Pet-friendly Chatswood office

Professional development and recognition programs

Inclusive, values-driven culture

Join Our Team

At PetSure, we live by our values:

Passion for pets and their people

Curious and open to pawsibilities

Chewing through problems and opportunities

Taking care of others

We're an equal opportunity employer and welcome applicants from all backgrounds. Our pet-friendly environment means you can bring your furry friend to work

Ready to use your clinical expertise to make a difference in pet healthcare? Apply now

Canada

Sprachkenntnisse

English

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