EMP-NU25-62 Supervisor, Integrated Employment Services

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions.

THE OPPORTUNITY

Job Class

Non-Union

Department

Employment Services

Location

Toronto (multiple locations as per program requirements)

Status

Full-time, Permanent

Pay Rate

$63,000 to $65,000 per annum

Vacancy Number

EMP-NU25-62

Number of vacancies

 1

Available

Immediately

Hours/Shifts

Monday to Friday, 9am – 5pm, some evenings may be required.

Schedules may change to meet departmental needs.

Integrated Employment Services (IES) Program 

The IES program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing each client's unique challenges, IES creates pathways to sustainable employment that transform lives and strengthen communities.

Reporting to the Manager, Employment Services, the Supervisor oversees, develops, and coordinates employment and training programs for youth and adults. The role includes staff supervision, program compliance, administrative and financial oversight, and supporting a diverse client population. The Supervisor also contributes to HR management, budgeting, developing and maintaining partnerships, and quality service delivery. This position requires someone who makes informed decisions, identifies opportunities for improvement, and approaches challenges with creativity and strategic thinking. The Supervisor coaches and supports staff, navigates a unionized environment with confidence, and maintains strong team structure and accountability through clarity, organization, and proactive leadership.

WAYS YOU CAN CONTRIBUTE

Duties & Responsibilities

• Lead recruitment, orientation, training, and onboarding development of program staff, students, and volunteers
• Provide day-to-day supervision, scheduling oversight, coaching, and performance management.
• Manage program budgets, purchasing and related processes, and financial reporting.
• Compile and submit reports to funders and internal stakeholders.
• Monitor program quality, health and safety compliance, and risk management practices.
• Design and enhance program content, outreach strategies, and marketing strategies with stakeholders.
• Cultivate and maintain strong partnerships with employers, agencies, and other key stakeholders.
• Liaise with funders, support audits, contribute to proposal development, evaluation activities, and continuous improvement initiatives.
• Ensure staff and client safety through communication and application of security procedures
• Participate in agency committees and contribute to strategic development.

WHO YOU ARE

Education/Training

• Post-secondary education in Human Services, Marketing, or Human Resources (degree preferred).
• CPR and First Aid certification preferred

Knowledge/Experience

• Minimum 3 years supervisory experience in a unionized environment
• Minimum 5 years program delivery experience in employment services or community programming.
• Expertise in performance management, budgeting, reporting, and proposal development
• Strong knowledge of the Social Inclusion Act, anti-oppressive frameworks, and relevant legislation.
• Experience identifying operational gaps and implementing creative, solutions-oriented improvements

Skills/Abilities

·      

• Leadership, coaching, and supervision.
• Financial management, budgeting, reporting.
• Client case management and assessment.
• Report writing, proposal development, statistical analysis.
• Crisis intervention, conflict resolution, time management.
• Strong interpersonal and communication skills, with the ability to coach, motivate, and collaborate effectively.
• Proficiency in case management systems (EO Works, FFAI) and digital tools (CRM platforms, Calendly, and online form tools)
• Ability to work with diverse populations and advocate for clients, applying equity informed and anti-oppressive practices.
• Demonstrated ability to support staff through performance expectations, constructive feedback, and continuous improvement.

Mental Effort

Regularly addresses complex staffing, client, and operational issues. Requires sound judgment, problem solving, and resilience to manage crises, performance concerns, and competing priorities, while maintaining clarity, professionalism, and consistent oversight in a fast-paced environment.

Physical Effort

Combination of desk-based and active work. Includes sitting, standing, walking, climbing stairs, and movement of program materials as needed for service delivery. Lifting requirements are minimal and typically limited to light items (less than 25 lbs). May include cleaning or physical maintenance.

Working Conditions

Frequent exposure to high-stress environments, loud settings, and client behavioral risks. Requires handling interruptions, conflicting deadlines, confidently supporting staff in a unionized setting, and occasional travel between sites.

Supervision Received

Reports to the Manager, Employment Services, and receives broad direction and operates with autonomy in day to day responsibilities, seeking guidance on strategic, complex, or sensitive matters as needed.

Supervision Given

Supervises Assistant Supervisor, Employment Programs, and approximately 15 staff (full-time and part-time). Provides ongoing coaching, performance management, and clear direction to support strong team accountability. Conducts performance reviews, manages grievances, and leads recruitment, training, and staff development. Supervises students and volunteers as needed. Oversees students and volunteers as required, ensuring they are effectively integrated into program operations.

APPLICATION INSTRUCTIONS

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory references and proof of education. Deadline for applications is December 21, 2025. Only selected candidates will be contacted.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.