Service Operations Manager

A position has become available for a seasoned professional to oversee the daily operations of our establishment. As a Senior Service Manager, you will be responsible for ensuring exceptional customer experiences and leading a team of staff members.

• Supervise and direct staff activities to guarantee guest satisfaction.
• Assist guests with inquiries and resolve complaints in a timely manner.
• Support front-of-house staff during service hours.
• Process transactions on our Point of Sale system as required.
• Assist in supervising front-of-house staff during service hours.
• Help plan promotions for the restaurant.
• Assist with creating weekly work schedules for front-of-house staff.
• Process and review server and/or bar cash out paperwork at the end of each shift.
• Assist in maintaining positive employee relations and safety standards.
• Assist with catering events as needed.
• Procure supplies as necessary.
• Assist in inventory preparation as needed.
• Investigate food quality and service complaints.
• Maintain high standards of food quality, portion control, and sanitation regulations.
• Document guest needs and communicate with front-of-house staff to ensure guest satisfaction.
• Foster positive dialogue with guests to encourage return business.
• Evaluate staff compliance with safe food and alcohol handling procedures.
• Document HR-related incidents involving front-of-house and back-of-house staff.
• Maintain restaurant cleanliness, lighting, music, and aesthetics throughout each shift.
• Perform opening and closing duties for the restaurant.
• Schedule and coordinate maintenance and repairs as needed.
• Assist with interviewing, hiring, and training new employees.
• Collaborate with head chefs and the general manager to plan menus, considering trends and competition.
• Participate in marketing activities and promotional events.
• Restock inventory as required.
• Process guest refunds and print itemized receipts as requested.
• Check email daily, respond to guest inquiries, and forward event and large party requests.
• Support the GM in updating our Aloha system.
Requirements:
• Ability to work evenings, weekends, and pre-scheduled events.
• Exceptional customer service skills.
• Previous experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and team management abilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer a competitive environment where you can grow professionally and develop your skills. If you are a motivated and experienced professional looking for a new challenge, please apply today!