Customer Service Manager

Company Overview

Alliance Agri-Turf is a leading, farmer-focused agricultural retailer dedicated to empowering producers to feed the world for generations. With a network of locations across Central Ontario, we provide agronomic expertise, trusted products, and local service that help growers achieve success season after season. Our culture is built on collaboration, accountability, and a shared purpose—to empower both our customers and our people to thrive.

Role Overview

The Customer Service Manager plays a vital role in delivering an exceptional customer experience at the Mount Albert location. This individual oversees shipping, receiving, and inventory management, ensuring seamless day-to-day operations. They lead and develop the customer service team, promote safety and professionalism, and collaborate closely with sales and procurement to anticipate and meet grower needs.

Key Responsibilities

1. Oversee all shipping, receiving, and inventory management activities at the location.
2. Collaborate with Sales Leads and the Procurement Coordinator to plan for seasonal customer needs.
3. Build, lead, and coach a high-performing customer service team that aligns with AAT's service strategy.
4. Develop and implement training programs and safe operating procedures consistent with AAT's Health & Safety Plan.
5. Foster clear, proactive communication among staff and customers.
6. Maintain facilities and equipment to ensure a safe, organized, and professional work environment.

What Success Looks Like

• The location is a positive, efficient, and customer-focused environment.
• Customers express confidence in AAT's ability to service their business.
• Communication with staff and customers is timely, proactive, and solution-oriented.
• Team members understand their roles, responsibilities, and expectations.
• Facilities and equipment are well maintained and consistently operational.

Role Requirements

• Self-starter with an entrepreneurial mindset and strong customer focus.
• Experience leading or managing a team.
• Demonstrated planning, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficient with Microsoft Excel, Word, and Outlook.
• Understanding of the agricultural industry and agronomic practices (preferred).
• Ability to identify service gaps and implement effective solutions.