Customer Relationship Executive

Customer Relations Representative – Meal Prep For YouJob Overview

Meal Prep For You is seeking a motivated and personable Customer Relations Representative to join our fast-growing team. In this role, you'll be the primary point of contact for our customers—supporting them with orders, menu questions, subscription guidance, and general inquiries. You will play a key part in ensuring customers feel cared for, supported, and excited about living a healthier lifestyle through MP4U. This position is ideal for someone who loves helping people, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social media DMs, and our MP4U app chat
• Maintain organized and accurate records of customer interactions through our CRM and order management systems
• Assist customers with menu questions, order placement, subscription setup, account adjustments, and general troubleshooting
• Identify opportunities to enhance the customer experience—such as recommending meal plans, subscription options, or seasonal products
• Track and report common customer feedback to help improve operations, menu development, and overall service quality
• Collaborate with internal teams (kitchen, delivery, marketing) to resolve customer concerns quickly and effectively
• Uphold excellent phone and messaging etiquette to build trust and strong long-term customer relationships
• Contribute to maintaining MP4U's reputation for supportive, high-touch customer service

Skills & Qualifications

• Strong data entry accuracy and comfort using CRM or order-management systems
• Excellent verbal and written communication skills
• Previous customer service experience, ideally in food service, fitness, or e-commerce
• Confidence in recommending products or services that support the customer's needs (upselling/cross-selling)
• Ability to analyze customer needs and provide tailored solutions
• Highly organized with the ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Positive attitude, strong interpersonal skills, and a customer-first mindset

Job Types: Full-time, Permanent

Pay: $37,663.36-$68,808.61 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Work Location: In person