Sales Campaign Automation Manager

Sales Campaign Automation Manager

Vorwerk International & Co. KmG belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for 140 years. From the strategic head offices in Wollerau SZ, the Kobold and Thermomix divisions are managed.

We are an international company offering to our employees and sales advisors a wide variety of prospects. The successful direct sales concept, fascinating well-known brands as well as long-term perspectives form perfect conditions for dedicated people to take the opportunity to actively shape their future with us.

More @ vorwerk.com

What are we looking for?

As a Sales Campaign Automation Manager, you will hands-on implement an Omnichannel campaign landscape within the Emarsys Campaign Management tool. Through a deep understanding of the tool and close collaboration with data scientists, you will set up trigger-based campaign chains and monitor KPIs accordingly for continuous improvement. Through contextual communication via different channels, you will serve our advisors to increase their sales potential, increase customer loyalty, and convert prospects into customers. With your strong knowledge and experience in Sales, CRM, and Data, you will contribute to further improve customer experience and generate additional revenues.

Job Responsibilities

• Deep knowledge of Emarsys Campaign Tool to setup and maintain automated trigger-based campaigns and complex campaign landscape in different tenants
• Orchestrate campaigns via different channels (e.g. Email, website, app)
• Collaborate with data scientists to translate target selection into trigger-based campaigns and develop algorithms
• Implement data-driven solutions for Campaign Automation and communication towards our customers
• Work closely with Global Campaign Manager, agencies, and a complex international stakeholder matrix to insert contents into campaign templates
• Be accountable for the whole end-to-end campaign process (technical delivery) and act as SPoC
• Manage product features and functionalities, making day-to-day decisions on template implementation (Coordination, training, and coaching of process)
• Create visualizations and reports to monitor campaign success and identify levers for continuous improvement
• Hands-on experience working within Agile frameworks, including the ability to effectively utilize methodologies and tools
• Project Work (CRM and data projects)
• Support the strategy of CRM & Data Business teams

Your Profile

• Extensive work experience in successful sales campaign implementation with Emarsys Campaign Tool and at least 3+ years working experience in an international environment
• Deep knowledge of CRM and data, act as the interface between Business and IT
• Skilled in adapting campaign inputs to the various communication channels, sharp eye and precision to test and deliver flawless campaigns
• Dealing with a broad range of partners to implement and orchestrate campaigns successfully (e.g. media agencies, service providers)
• Skilled in customer analytics to handle data at a bigger scale and provide KPI dashboards
• Be able to translate campaign results/data into actionable insights and decision recommendations
• Knowledge of databases (relational) and data modeling
• Good project management skills
• Fluent in English, additional languages are a plus
• Education: University degree in Business Administration, IT or comparable
• Hands-on service mentality to implement state-of-the-art campaigns of high quality
• Analytical mindset with attention to details and process execution
• Excellent written, oral, and presentation-based communications skills
• Strong ability to manage multiple campaign landscapes simultaneously and work with tight timelines
• Flexible, highly motivated personality who acts as a team player and builds strong relationships with stakeholders

What we’ll offer you

We are an international, by Kununu as top company 2023 awarded employer, offering various prospects to our employees and sales advisors. The successful direct sales concept, fascinating well-known brands, and long-term perspectives form perfect conditions for dedicated people to take the opportunity to shape their future with us actively. Our benefits include:

• Very international and multicultural business environment
• New, modern, and ergonomic offices
• Parking available and close public transportation connections
• Flexible working hours
• Home office possibility (part time)
• Profitable pension fund
• Individual benefits to choose from like, contribution to public transportation, parking, extra vacation days, company products, bike/e-bike, sports equipment
• Own fitness room
• Free coffee and fruits

Moreover, since April 2021, Vorwerk International is a certified Fair-ON-Pay company as we want to underline our ongoing commitment to equal pay between women and men. Read more about it here: https://fair-on-pay.com/certified-companies/

We are looking forward to getting to know you and will be happy to answer any further questions you may have. Please apply by using the green link (JETZT BEWERBEN), which directs you to the recruitment tool.

Your Contact

Vorwerk International Co. & KmG
Verenastrasse 39
8832 Wollerau

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