Desktop Support Engineer

Wer Sie sind

• A problem solver with excellent analytical skills
• Strong knowledge of computer software, hardware, and networks
• Bachelor’s degree in Information Technology, Computer Science or related field preferred
• Proven experience as a Desktop Support Engineer or similar role
• Excellent troubleshooting and problem-solving skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

Ihre Aufgaben

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

Wünschenswerte Fähigkeiten

• Certifications
• Linux
• Unix
• VPN
• VoIP

• Lausanne, Vaud, Switzerland

Berufserfahrung

• Desktop Support