Company details are confidential
Based in Lausanne
SignupDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsLinuxUnixVPNVoIP+5XXXX
- Lausanne, Vaud, Switzerland
- Desktop Support+1XXXX
- CertificationsLinuxUnixVPNVoIP+5XXXX
- Lausanne, Vaud, Switzerland
Company
About
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The salary range for this position is CHF 70,000 - CHF 90,000+, depending on experience and qualifications.
Perks & Benefits
- Work-life balance
- Dynamic and ambitious environment
- Competitive salary package
Vacancy
Who you are
- A problem solver with excellent analytical skills
- Strong knowledge of computer software, hardware, and networks
- Bachelor’s degree in Information Technology, Computer Science or related field preferred
- Proven experience as a Desktop Support Engineer or similar role
- Excellent troubleshooting and problem-solving skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
Your tasks
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
Nice-to-have skills
- Certifications
- Linux
- Unix
- VPN
- VoIP
Work experience
- Desktop Support
Are you interested in this job? Create an account and get matched with opportunitiesCreate an accountIMPORTANT: The only thing you have to do is create your account on TieTalent and THAT'S IT 🙂 + IT'S FREE for talents! YOU WON'T apply for this specific job but rather if there is a match with this opportunity, you will be contacted and have more details about it.