Service Desk Manager

Wer Sie sind

• HES, ETH or equivalent degree
• Fluency in French and a good understanding in English
• High interpersonal and communication skills as well as strong customer service and quality orientation
• Management experience

Ihre Aufgaben

• You will be joining a team that is well advanced in agility (scrum)
• Be in charge of the ServcieDesk within the State IT Service (SDI)
• Ensure the organization of the single point of contact (SPOC) of the administration's user support
• Ensure traceability, completeness, accuracy and follow-up of tickets
• Coordination of patch delivery and part of the maintenance activities with customers
• Active participation in the quality assurance
• Processing requests, level 1 and 2 support, Troubleshooting

Wünschenswerte Fähigkeiten

• VMWare
• Windows Server
• Linux

• Bis zu CHF 105’000
• Delémont, Jura, Switzerland

Berufserfahrung

• Desktop Support

Sprachkenntnisse

• French