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Company details are confidential

Service Desk Manager

    • Desktop Support
  • CH
    Delémont, Jura, Switzerland
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    • Desktop Support
  • CH
    Delémont, Jura, Switzerland

Company

About

The hiring company is an SME specializing in the development of solutions for the IS users of a public administration. Due to their activity, they are looking for a Service Desk Manager to join their team based in Delémont, Switzerland. The salary range for this position is CHF80-105K/year.

Perks & Benefits

  • Home office and flexible working hours
  • Personalised career development
  • Team activities and the company will pay for the transport pass

Vacancy

Who you are

  • HES, ETH or equivalent degree
  • Fluency in French and a good understanding in English
  • High interpersonal and communication skills as well as strong customer service and quality orientation
  • Management experience

Your tasks

  • You will be joining a team that is well advanced in agility (scrum)
  • Be in charge of the ServcieDesk within the State IT Service (SDI)
  • Ensure the organization of the single point of contact (SPOC) of the administration's user support
  • Ensure traceability, completeness, accuracy and follow-up of tickets
  • Coordination of patch delivery and part of the maintenance activities with customers
  • Active participation in the quality assurance
  • Processing requests, level 1 and 2 support, Troubleshooting

Nice-to-have skills

  • VMWare
  • Windows Server
  • Linux
  • Up to CHF 105’000
  • Delémont, Jura, Switzerland

Work experience

  • Desktop Support

Languages

  • French
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