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Sales Operations Administrator
- Pleasanton, California, United States
- Pleasanton, California, United States
Über
As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long‑term impact.
Our approach is innovation‑led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real‑world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.
Overview We are looking for a motivated and detail‑oriented Sales Operations Administrator to join our growing team. This entry‑level role is a unique opportunity to build a career at the intersection of partner relationship management, program compliance, marketing operations, and event coordination. Reporting to the Director of Business Development you will play a key supporting role in ensuring our partner ecosystem runs smoothly and our clients receive exceptional support. This is a full‑time, in‑office position.
Key Responsibilities Partner Liaison & Relationship Support
Serve as a day‑to‑day point of contact for partner inquiries, ensuring timely and professional communication
Maintain and update partner contact databases, account records, and program enrollment statuses
Coordinate partner onboarding activities and help new partners navigate program resources
Assist the sales team with partner communications, meeting scheduling, and follow‑up documentation
Partner Program Compliance
Monitor partner program participation and track compliance with program requirements and tier obligations
Maintain accurate records of partner certifications, agreements, and renewal timelines
Flag compliance gaps and assist in preparing reports for leadership review
Support the development and maintenance of internal compliance tracking tools and dashboards
Marketing Development Funds (MDF) Management
Process and track MDF requests, approvals, and reimbursements in accordance with program guidelines
Maintain accurate documentation of MDF activities, receipts, and proof of performance
Liaise between partners and internal finance/marketing teams to ensure timely fund disbursement
Assist in preparing MDF utilization summaries and budget reporting
Partner Rebate Management & Reconciliation
Track and manage partner rebate programs, ensuring accurate calculation and timely processing of rebate payouts
Reconcile rebate claims against purchase data, resolving discrepancies in coordination with finance and partner teams
Maintain detailed rebate records including eligibility criteria, accrual schedules, and payment history
Prepare rebate reporting summaries for leadership, highlighting trends, outstanding balances, and program performance
Communicate rebate status updates to partners and respond to related inquiries in a timely manner
Coordinate logistics for partner events, webinars, training sessions, and co‑marketing activities
Manage event registration, communications, and post‑event follow‑up actions
Collaborate with marketing and sales teams to align event calendars with program goals
Track event ROI and compile recap reports for stakeholders
Experience & Qualifications Required
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field — or equivalent work experience
Strong organizational skills with exceptional attention to detail
Clear written and verbal communication skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and/or Google Workspace
Ability to manage multiple tasks simultaneously and meet deadlines in a fast‑paced environment
Collaborative team player with a proactive, solution‑oriented mindset
Preferred
1–2 years of experience in an administrative, operations, or customer‑facing support role
Exposure to partner programs, channel sales, or vendor management
Experience with CRM platforms (e.g., Salesforce, HubSpot) or project management tools
Familiarity with MDF processes or co‑op marketing programs
What You’ll Gain
Competitive annual salary of $70,000 – $85,000 depending on experience
Full‑time, in‑office role with direct access to leadership and cross‑functional teams
Mentorship from experienced Client Success Operations leadership
Hands‑on exposure to channel partner programs, MDF, and event marketing
Opportunity to grow into broader Sales Operations or Business Development roles
Collaborative, growth‑oriented team environment
Compensation
Full-Time, Exempt
$70,000-$85,000/year, DOE
Benefits
Health Coverage – Medical, Dental & Vision
FSA Health and Dependent Care available
401(k) Plan
Unlimited Paid Time Off (PTO)
Observed Holidays Paid
Cell Phone Allowance
Collaborative, growth‑driven culture
Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.
Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full‑time basis.
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Sprachkenntnisse
- English
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