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Über
This position is responsible for the solicitation, building of relationships, pursuit and contracting of Group Sales events. Sales Tasks
Makes outside maintenance, cold solicitation, new prospect calls and new lead follow up, as outlined in action plan. Responsible for qualifying all business to maximize profit potential. Keeping up-to-date and accurate Delphi notes and activities. Reporting of Information
Updates 14-day arrival report with relevant groups for weekly update. Prepares group resumes and BEO's in adherence with the distribution schedule. Responsible for the receipt and processing of all rooming lists, banquet event orders, deposits (required after the contract phase), pro formas and pre-payments. Conduct/assists with inter-departmental investigations on billing, client complaints and follow up as required. Guest Service
Handles all inquiries within one hour. Daily monitoring of correspondence to clients and other departments regarding bookings. Responsible for site inspections and inside appointments. Greets groups and has floor presence as needed. Responds to Bold chats. Confirms cut-off date, room block, meetings attendees, etc. Handles all group related activities from time of arrival to departure. On site contact for any needs or requests during program. Follow up on pre-arrival information; check in arrangements, billing procedures, changes and discrepancies, including post-departure questions. Process necessary paperwork on changes, cancellations and additions prior to arrival. Handles VIP reservations by tracing and confirming. Becomes thoroughly familiar with all clauses of clients contracts. Aggressively up sells clients hospitality suite requirements, VIP's, Amenities, suites, banquet food and beverage and special requests Team Supervision and Communication
Works closely with the Front Office supervisory staff to ensure smooth group arrival and delivery of services. Coordinates client group activities and needs with relevant departments. Performs any other related duties as determined by the Associate Director of Sales. Attends Resume, BEO and Sales meetings as scheduled. Filing Tasks
Maintaining clean, accurate master files. Assist the Associate Director of Sales in recapping and cleaning out Delphi accounts. Maintain procedural paper flow, distribution and filing of contracts. Perform any other special tasks for a variety of events or annual projects.
Sprachkenntnisse
- English
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