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Desktop Support TechnicianCreative Solutions Services, LLC • Evendale, Ohio, United States
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Desktop Support Technician

Creative Solutions Services, LLC
  • US
    Evendale, Ohio, United States
  • US
    Evendale, Ohio, United States
Jetzt Bewerben

Über

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Desktop Support Technician
to join their team onsite in Evendale, OH and provide end-user support.
Duties and Responsibilities
Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration tasks both planned or during emergency
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer’s site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users’ technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Skills and Qualifications
Minimum 1 to 3+ years of experience supporting PC hardware and software
Experience with asset management
Use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction
Demonstrate high energy given fast‑paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue‑screen, Outlook, connect network printers) as well
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Ability to work with strong personalities
Managing stress while being able to deescalate tense users is a key attribute
Get work done independently, and for attendance for availability to work scheduled hours
Trusted to work proactively is a key attribute given limited site IT leaders
Ability to handle multiple projects
Experience working in an enterprise environment
Be physically able to lift up to 40 lbs, bend, crawl and climb
Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area
Wage Range The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity CompucomStaffing™, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.
Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants To the extent required by applicable law, the Company maintains a smoke‑free workplace.
California Residents Please review the California Consumer Privacy Act Notice.
We will consider for employment all qualified applicants, including those with criminal histories, arrests, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Rhode Island Applicants: The company is subject to chapters 29‑38 of title 28 of the general laws of Rhode Island, and therefore covered by the state’s workers’ compensation law.
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  • Evendale, Ohio, United States

Sprachkenntnisse

  • English
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