Desktop Support Technician
City of Lincoln
- New York, New York, United States
- New York, New York, United States
Über
Base Pay: $45,000.00 - $49,000.00 / Year
Job Category: IT Support
Employee Type: Full-Time, Non-Exempt
Phone: 908.395.7679
Job Description Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution, providing fault analysis to customer’s various core operating systems and platforms and applying desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years experience in Windows Desktop support.
Responsibilities
Provide first- and second-level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Have basic knowledge of Mac operating system to support Apple PC users.
Install, upgrade, support and troubleshoot printers, computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Have broad experience of IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Qualifications Experience: 3-5 years in Windows Desktop support.
EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance.
DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.
Additional Information
Location: Hebron, KY
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Sprachkenntnisse
- English
Hinweis für Nutzer
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