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Desktop Support TechnicianLeidos • Maryland, Illinois, United States
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Desktop Support Technician

Leidos
  • US
    Maryland, Illinois, United States
  • US
    Maryland, Illinois, United States
Jetzt Bewerben

Über

Mid-Level Desktop Support Technician Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Patuxent River, MD as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support, troubleshooting and repairing IT devices.
Key Responsibilities
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
Ensure proper ticket-handling according to guidelines set in place.
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
Ensure customer-related tasks are completed within the timeline set.
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
Assist other technicians in resolving complex issues.
Physical Work Requirements
Must be able to lift and carry 50 lbs for up to 100 feet at a time and 25 lbs vertically using ladders.
Must be able to work in confined spaces, such as raised floors or communications closets.
Must be able to work in noisy environments, such as data centers and operations centers.
Must be able to stand or sit for 8 hours at a time.
Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
Must have normal color vision, 20/20 or better vision, depth perception to safely work on ladders and in confined spaces, and be able to use and read digital test equipment such as OTDR.
Must be able to drive personal or corporate vehicle to different locations; valid state license required.
Required Qualifications
Must be a U.S. Citizen and possess a DoD Secret Clearance.
High school diploma with 4+ years of prior relevant experience, or equivalent education or certifications.
Valid DoD 8570 IAT Level II: Security+ or higher Certification.
Demonstrated expertise in IT Enterprise Operations.
Experience with Microsoft Windows OS, version 11.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.
Nice to Have
Organized and detail-oriented.
Strong leadership skills.
Self-motivated / self-directing.
Strong collaboration, prioritization, and adaptability skills; ability to manage and prioritize own work and that of the team; independent decision making.
Analytical thinking; thinking outside of the box.
Ability to communicate effectively with all organizational levels.
Ability to analyze problems at various levels (detail level, overall organizational impact, etc.).
Pay Range: $34.00 - $38.00 hourly rate.
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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  • Maryland, Illinois, United States

Sprachkenntnisse

  • English
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