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L2 Desktop Support EngineerACI Infotech • United States
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L2 Desktop Support Engineer

ACI Infotech
  • US
    United States
  • US
    United States
Jetzt Bewerben

Über

Role: L2 Desktop Support Engineer
Duration: FULL TIME ( WITH CLIENT)
Location: Denver, CO
Mode: 100% On-Site ( Mon - Friday)
Primary Responsibilities Will Include: • Provide exceptional end user support at the desktop level • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals • Documents, maintains, upgrades, or replaces hardware and software systems • Coordinate end user IT equipment moves, installations and replacements • Maintain IT staff and asset management inventory in relation to provisioning, labeling, deploying, and maintaining all end user systems and software • Able to follow set policies, processes and procedures and contribute to the continuous improvement of all three areas • Work both independently and in a collaborative manner to address each user's needs • Deliver work based on industry and company best practices • Responsible for adhering to and meeting IT audit requirements • Create, review, enhance and implement IT documentation to sustain a substantial Knowledge Base (KB) to improve both first call resolution and overall user experiences • Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners • Support multiple conference rooms and conference technologies • Weekly meetings with the IT Engineer team and Director of IT • Involvement in planning future computing needs and capacity planning • IT point of contact for staff onboarding, transfers/promotions and offboarding. This includes day one staff introduction to the firm's technology package, orientation, and training along with ongoing user education on IT changes via effective interactions and communication • Oversee equipment inventory. • Ordering, monitoring and, as necessary, shipping out equipment packages to new hires by fed ex. • Change request management
Job Requirements, Skills, Education and Experience: • 4 -year college degree required • At least five years of recent hands-on work experience in the IT industry providing end user technology support • Experienced in working with Windows 10 OS along with multiple Enterprise Applications including Office 365 Suite • Able to support hardware: desktops, phones, printers, and software applications. Experience with provisioning, deploying, recovering, and inventorying end user equipment • Excellent written and verbal communication skills with the ability to create and manage KB documentation and to present complex technical information in a clear and concise manner to a variety of audiences • Comfortable working hands-on while interacting with end users at all levels of the organization • Familiar with onboarding, transfers, offboarding, access and identity management • A history of working in a fast-moving IT environment handling multiple, competing priorities • Strong work ethic, willingness to learn, is proactive, has a thirst for knowledge • Thrive independently and as part of a team • Active workdays will require the IT Engineer candidate to move around a lot, from office to office and floor to floor • From time to time, this position may require moving equipment around the office including office moves (ability to lift up to 40 pounds) • CompTIA A+ certifications as a plus
  • United States

Sprachkenntnisse

  • English
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