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Tier 2 Desktop Support EngineerTriden Group • Carlsbad, California, United States
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Tier 2 Desktop Support Engineer

Triden Group
  • US
    Carlsbad, California, United States
  • US
    Carlsbad, California, United States
Jetzt Bewerben

Über

Company Description Triden Group is a cybersecurity-focused organization dedicated to delivering innovative and intelligent defense solutions against evolving cyber threats. The company takes a holistic approach to security, helping organizations detect, combat, and prevent breaches with both proactive and reactive strategies. Triden Group’s experts specialize in navigating the complex and multifaceted nature of cybersecurity to protect critical systems and data. By emphasizing thorough, creative, and effective solutions, Triden Group supports clients in mitigating damage, neutralizing threats, and strengthening future resilience.
Role Description The Tier 2 Desktop Support Engineer is a contract, on-site role based in Carlsbad, CA. This position is responsible for handling escalated technical issues related to desktops, laptops, peripherals, and end-user applications, ensuring minimal downtime and high-quality support. Daily tasks include troubleshooting hardware and software problems, resolving network connectivity issues, and managing tickets escalated from Tier 1 support. The engineer will install, configure, and maintain operating systems and standard applications, assist with user account management, and support security tools and policies in coordination with the cybersecurity team. The role also involves documenting solutions, updating knowledge base articles, and collaborating with cross-functional teams to improve support processes and the end-user experience.
Qualifications
Strong technical support skills in desktop and laptop hardware, operating systems (Windows, macOS), and common productivity applications.
Experience troubleshooting network and connectivity issues, including basic understanding of TCP/IP, DNS, VPN, and Wi-Fi configurations.
Proficiency in user account and access management within Active Directory, Office 365, or similar enterprise environments.
Familiarity with endpoint security tools, patch management, and adherence to cybersecurity best practices.
Excellent problem-solving, documentation, and customer service skills, with the ability to communicate clearly with non-technical users.
Ability to prioritize and manage multiple tickets in a structured help desk or IT service management system.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred.
Previous experience in a Tier 2 or similar support role in a corporate or managed services environment is highly desirable.
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  • Carlsbad, California, United States

Sprachkenntnisse

  • English
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