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Sr Sales Manager
- Charlotte, North Carolina, United States
- Charlotte, North Carolina, United States
Über
Proactively identify, solicit, and secure new business opportunities to achieve and exceed revenue goals.
Manage a defined portfolio of accounts across segments such as Corporate, SMERF, Leisure, Government, or Travel Trade (as assigned).
Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.
Conduct regular sales calls, site inspections, client presentations, and networking activities.
Negotiate rates, contracts, and terms in line with hotel pricing strategies and brand guidelines.
Account Management & Client Relations
Build and maintain strong, long‑term relationships with key decision‑makers and stakeholders.
Understand client needs and provide tailored solutions using Marriott’s full range of products and services.
Ensure seamless handover of confirmed business to Events, Operations, and Revenue teams.
Monitor account performance and identify opportunities for upselling and cross‑selling.
Market Analysis & Strategy
Analyze market trends, competitor activity, and customer behavior to identify growth opportunities.
Participate in forecasting, budgeting, and revenue planning processes.
Maintain accurate and up‑to‑date sales activity records using Marriott’s CRM and sales systems (e.g., CI/TY, Salesforce, or equivalent).
Collaboration & Internal Coordination
Work closely with Revenue Management, Marketing, Events, and Operations teams to optimize overall hotel performance.
Participate in weekly sales meetings, strategy sessions, and brand‑driven initiatives.
Support hotel‑wide promotional campaigns and Marriott Bonvoy loyalty initiatives.
Brand & Service Excellence
Represent Marriott International in a professional, ethical, and brand‑consistent manner at all times.
Ensure all sales activities comply with Marriott brand standards, policies, and procedures.
Deliver exceptional customer service and uphold Marriott’s commitment to putting people first.
Key Performance Indicators (KPIs)
Achievement of individual and hotel revenue targets
Room nights and total revenue generated
Account retention and growth
Conversion rate of leads and RFPs
Customer satisfaction and loyalty metrics
Qualifications & Experience Education
Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
Experience
Minimum 2–5 years of sales experience in the hospitality industry, preferably within an international hotel brand.
Prior experience with corporate, SMERF, or group sales is highly desirable.
Experience working with CRM systems and sales reporting tools.
Skills & Competencies
Strong negotiation, presentation, and communication skills
Proven ability to build and maintain client relationships
Results‑driven with strong commercial acumen
Excellent organizational and time‑management skills
Ability to work independently and collaboratively in a fast‑paced environment
Proficiency in MS Office; experience with Marriott sales systems is an advantage
Personal Attributes
High level of professionalism and integrity
Customer‑focused mindset aligned with Marriott’s service culture
Proactive, self‑motivated, and resilient
Adaptable and open to continuous learning
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Sprachkenntnisse
- English
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