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Group Sales ManagerPyramid Global Hospitality • United States
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Group Sales Manager

Pyramid Global Hospitality
  • US
    United States
  • US
    United States
Jetzt Bewerben

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Group Sales Manager
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape. Benefits offered to full-time associates: Paid Time Off Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date Competitive Matching 401K Health Savings Account Healthcare Flexible Saving Account Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity Supplemental Short-Term Disability Insurance Basic Life and Accidental Dismemberment Insurance Basic Long-Term Disability Insurance Life Insurance buy-ups Employee Assistance Program Pet Insurance Benefits offered to part-time associates: Sick Time (accrue 1 hour for every 30 hours worked) Benefits offered to all associates: Competitive Salary Competitive Matching 401K Cash incentives programs The Group Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups. The role will work with customers to align preferences with hotel services and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. The Group Sales Manager will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and event planning. The Group Sales Manager has overall responsibility for handling group customer inquiries and lead requests and achieving revenue and booking goals. Overall, the position is accountable for the following: Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters. Support and work alongside the Director of Sales and Marketing as needed. Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative. Understand the overall market - competitors' strengths and weaknesses, economic trends, supply, and demand etc. and how to sell against them. Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property's needs. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards. Actively up-sell each business opportunity to maximize revenue. Understand and actively utilize company marketing initiative/incentives to close business. Follow up on opportunities uncovered by the proactive sales team. Identify and implement process improvements and best practices. Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes. Establish clear expectations for customers and properties throughout the sales process. Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the Director or Sales and Marketing as appropriate. Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand. The ideal candidate will possess the following: Minimum of 2 years of relevant sales and marketing group sales experience in the hospitality industry. Relevant university or college qualification or degree. Hospitality experience required. Understanding of market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Knowledge of total hotel revenue management concepts, processes, and strategies (including sales cycles and trends, account management, pricing, and inventory management). $80,000 - $90,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • United States

Sprachkenntnisse

  • English
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