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Service Desk Analyst
- Slough, England, United Kingdom
- Slough, England, United Kingdom
Über
If you are an experienced technician looking to step away from micromanagement and into project design and implementation, this is your next career move.
Duties & Responsibilities
* *Technical Support (70%):* Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
* *Proactive Management (15%):* Maintain and optimize monitoring systems to identify and resolve issues before they impact the client.
* *Project Engineering (5%):* Get hands-on with server migration projects and infrastructure upgrades.
* *Consultancy & Design (5%):* Assist in the full lifecycle of IT solutions, from initial pre-sales and whiteboarding to final delivery.
* *On-site Engagement (5%):* Occasional travel to client sites to provide a professional, face-to-face technical presence.
* *Knowledge Sharing:* Participate in technical "whiteboard sessions" with senior engineers to solve complex problems and improve site documentation.
Requirements
* *Experience:* 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
* *Technical Proficiency:* Strong troubleshooting skills across Office 365, Azure, Windows Server, and Desktop environments.
* *Infrastructure Knowledge:* Proven experience with networking technologies, Veeam backup solutions, and Sophos Anti-Virus.
* *Ownership:* A self-starter mentality with the ability to manage your own workload and take tasks from start to completion.
* *Professionalism:* Excellent communication skills, a well-presented demeanor, and a "safe pair of hands" approach to client care.
* *Mobility:* A valid driving license is essential for occasional site visits along the M4 corridor and London.
Why Join Us
* *True Work-Life Balance:* We insist on full lunch breaks and leaving on time to ensure you stay refreshed and motivated.
* *Zero Micromanagement:* We trust our staff to manage their own time and workload without being watched over.
* *Professional Growth:* Direct exposure to the complete project lifecycle, including pre-sales, design, and implementation.
* *Mentorship Culture:* Work directly with senior engineers who are encouraged to share knowledge and train staff.
* *Low-Pressure Environment:* We focus on quality outcomes and long-term solutions rather than rushing through arbitrary KPIs.
* *Stable Boutique Setting:* Benefit from the security of a long-standing business with the flexibility of a small, friendly team.
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
Ability to commute/relocate:
* Slough SL3 6EP: reliably commute or plan to relocate before starting work (required)
Experience:
* MSP: 2 years (required)
Work Location: Hybrid remote in Slough SL3 6EP
Sprachkenntnisse
- English
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