Customer Service Representative – RemoteSchool Result • Saint Paul, Illinois, United States
Customer Service Representative – Remote
School Result
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Training:
September 22 – October 3, 2025 (8:00 AM – 4:30 PM CT; attendance required every day)
Schedule:
Monday to Friday, 8-hour shifts between 7:00 AM – 9:00 PM CST; one Saturday shift every 4–6 weeks
Company:
Sharecare
Location:
Remote (United States)
Job Type:
Full-Time
Pay:
$15.50 per hour (non-negotiable)
Start Date:
September 22, 2025
Role Summary As a Customer Service Representative at Sharecare, you’ll handle inbound calls and emails from members and providers, input data, and deliver courteous, professional support. You’ll use internal systems to track communications, troubleshoot issues, and promote program participation.
Key Responsibilities
Answer inbound calls and emails professionally
Identify and resolve customer needs and concerns
Educate members on program benefits and services
Document interactions accurately in internal systems
Meet call center metrics and quality standards
Escalate complex issues and follow up as needed
Qualifications
High school diploma or GED
Must be bilingual
Prior customer service experience preferred
Strong communication and multitasking skills
Proficiency in Microsoft Word and Outlook
Comfortable navigating internet and using keyboard efficiently
Ability to work in a fast-paced, team-oriented environment
Sharecare is an Equal Opportunity Employer and participates in E‑Verify. Applicants will be considered without regard to race, gender, age, disability, veteran status, or other protected categories.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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