S'INSCRIRE
Retour aux emplois
XX
Graduate Applications Support AnalystIkhoi Recruitment • Buckingham, England, United Kingdom
Postuler Maintenant
XX

Graduate Applications Support Analyst

Ikhoi Recruitment
  • GB
    Buckingham, England, United Kingdom
  • GB
    Buckingham, England, United Kingdom
Postuler Maintenant

À propos

AgreatclientbasedinGerrardsCrossislookingforApplicationSupportAnalysttocomeandjointheteamattheirofficesbased5daysaweek. ThisisagreatopportunityforabrightSTEMgraduatewho'slookingforacareerinDataScienceorEngineeringafter12-18monthsforprogression. YoumustbeabletodrivetoGerrardsCrossandyoushouldlivenomorethan45minsawayfromtheiroffices. TheroleistechnicalsoanITqualification/degreeisrequired KnowledgeofthefollowingApplicationSupport/Windows/Databases/RemoteAccessToolsAhands-onandenthusiasticpersonwhoisquicktolearn SQLexperiencedataquery Workeffectivelywithahighdegreeofautonomy Excellentinterpersonalandcommunicationskillsandenjoyworkinginafast-pacedenvironment Youwillbeworkingoninterestingandchallengingproblemsinthehealthcaresectorandcontributetosolvingreal-worldproblems. Roles&Responsibilities Theyarelookingtobuildateamofexperienced,collaborative,supportengineerswhowillworktogethertoprovideenterprise-levelassistance.Wehavemanycustomerswhorequireclosesupporttoensuretheyhaveanexcellentexperiencewithourproducts. Youwillbefocusingonworkingdirectlywithourcustomerstoidentifythenecessaryactivitiesrequiredtocompleteeachclientsimplementationandensurethattheactivitiesareperformedinatimely,high-qualitymanner. Theyareafriendlyandopenmindedteam,andwerelookingforpeoplewhowillthrivebycollaboratingandimplementingimprovementstoourapproachtosupport. Roles&Responsibilities Takeincomingsupportcallsfromcustomersandprovideassistanceasrequired. MonitorincomingsupportticketsandensureresponsewithintheagreedSLAs. Analysecustomerissues,diagnoseandresolvewherepossible. Escalatetheissueforassistancefromthedevelopmentteamifrequired. MaintainandtrackandclosesupportissuesonJira. Installandcustomiseapplicationsfornewcustomers. Runtrainingsessionsfornewusers. Testbugfixesreleasedbythedevelopmentteambeforedeliverytothecustomer. Excellentcommunicationskills,bothverbalandwritten,withtheabilitytoconveytechnicalinformationclearlytonon-technicalusers. Aproactiveapproachtoproblem-solvingwithstronganalyticalskills. Abilitytoworkindependentlyaswellaspartofateaminafast-pacedenvironment. Ifyouarepassionateabouttechnologyandenjoyhelpingothersresolvetheirtechnicalchallenges,weencourageyoutoapplyforthisexcitingopportunityasaTechnicalSupportEngineer.
TPBN1_UKTJ
  • Buckingham, England, United Kingdom

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.

Postuler Maintenant