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Graduate Applications Support AnalystIkhoi Recruitment • Buckingham, England, United Kingdom
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Graduate Applications Support Analyst

Ikhoi Recruitment
  • GB
    Buckingham, England, United Kingdom
  • GB
    Buckingham, England, United Kingdom
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About

AgreatclientbasedinGerrardsCrossislookingforApplicationSupportAnalysttocomeandjointheteamattheirofficesbased5daysaweek. ThisisagreatopportunityforabrightSTEMgraduatewho'slookingforacareerinDataScienceorEngineeringafter12-18monthsforprogression. YoumustbeabletodrivetoGerrardsCrossandyoushouldlivenomorethan45minsawayfromtheiroffices. TheroleistechnicalsoanITqualification/degreeisrequired KnowledgeofthefollowingApplicationSupport/Windows/Databases/RemoteAccessToolsAhands-onandenthusiasticpersonwhoisquicktolearn SQLexperiencedataquery Workeffectivelywithahighdegreeofautonomy Excellentinterpersonalandcommunicationskillsandenjoyworkinginafast-pacedenvironment Youwillbeworkingoninterestingandchallengingproblemsinthehealthcaresectorandcontributetosolvingreal-worldproblems. Roles&Responsibilities Theyarelookingtobuildateamofexperienced,collaborative,supportengineerswhowillworktogethertoprovideenterprise-levelassistance.Wehavemanycustomerswhorequireclosesupporttoensuretheyhaveanexcellentexperiencewithourproducts. Youwillbefocusingonworkingdirectlywithourcustomerstoidentifythenecessaryactivitiesrequiredtocompleteeachclientsimplementationandensurethattheactivitiesareperformedinatimely,high-qualitymanner. Theyareafriendlyandopenmindedteam,andwerelookingforpeoplewhowillthrivebycollaboratingandimplementingimprovementstoourapproachtosupport. Roles&Responsibilities Takeincomingsupportcallsfromcustomersandprovideassistanceasrequired. MonitorincomingsupportticketsandensureresponsewithintheagreedSLAs. Analysecustomerissues,diagnoseandresolvewherepossible. Escalatetheissueforassistancefromthedevelopmentteamifrequired. MaintainandtrackandclosesupportissuesonJira. Installandcustomiseapplicationsfornewcustomers. Runtrainingsessionsfornewusers. Testbugfixesreleasedbythedevelopmentteambeforedeliverytothecustomer. Excellentcommunicationskills,bothverbalandwritten,withtheabilitytoconveytechnicalinformationclearlytonon-technicalusers. Aproactiveapproachtoproblem-solvingwithstronganalyticalskills. Abilitytoworkindependentlyaswellaspartofateaminafast-pacedenvironment. Ifyouarepassionateabouttechnologyandenjoyhelpingothersresolvetheirtechnicalchallenges,weencourageyoutoapplyforthisexcitingopportunityasaTechnicalSupportEngineer.
TPBN1_UKTJ
  • Buckingham, England, United Kingdom

Languages

  • English
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