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Desktop Support L1
- Novato, California, United States
- Novato, California, United States
Über
Provide onsite support services to Authorized Users as part of a Service Event.
Complete service events within the agreed service levels.
Support all client equipment.
As directed by the client, assist in troubleshooting other devices.
Behavioral Skills Required
Must have good customer-facing skills and be well presented.
Demonstrates independent and proactive thinking
Builds effective relationships with client
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Technical Skills & Experience Required
Must have experience of using an ITSM system.
Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
Support experience of MACs would be beneficial
Knowledge of mobile devices, in particular those running iOS and Android operating systems
Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing and troubleshooting desktop and laptop hardware and data center and network components;
Ability to replace defective parts.
Desired Educational Requirements
Completion of CompTIA certifications – e.g. A+, Network+, etc.
Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE, etc.
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Sprachkenntnisse
- English
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