Desktop Support

6AM City

New York, New York, United States

New York, New York, United States

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Über

Job Description Provide remote customer service and technical support to internal partners and vendors, ensuring timely resolution of software and system issues. Responsibilities Serve as contact in providing remote customer service and moderately complex technical support to internal partners and vendors. Provide second-level remote support of customers’ software and minor operating system modification requests; investigate, research, and resolve complex IT issues. Respond to requests and document tickets in Service Now following Centene’s Information Technology policy and procedures. Perform software installations, upgrades, and configure customer‑specific software. Review team’s current processes and recommend process improvements; update installation guides and workflow processes; collaborate with Information Technology teams to update workflow processes impacting multiple teams. Identify training needs, perform new user IT training, and communicate IT policies and standards to improve software performance and customer service. Monitor service level agreements, perform scheduled departmental audits, and report findings to management. Act as a technical resource for Information Technology support specialists and coordinators. Qualifications 5+ years in a midsize or large environment supporting M365, AD, Windows, and basic troubleshooting of hardware and software products (imaging, installing, configuring, and upgrading). 5+ years experience working with ServiceNow – this is a must‑have. Professional experience troubleshooting and supporting Macs and audiovisual equipment. Working experience with SCCM or a similar imaging tool. Strong soft skills: verbal and written communication and excellent customer service skills; this position supports executive‑level employees.
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New York, New York, United States

Sprachkenntnisse

English

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