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Desktop Support Technician
- Wilmington, North Carolina, United States
- Wilmington, North Carolina, United States
Über
Key Responsibilities
Windows 11 Rollout
Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops.
Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.
Inventory Receiving
Assist with the receiving and inventory management of hardware, software, and peripherals.
Ensure accurate tracking and documentation of all assets to maintain inventory integrity.
Deskside Services
Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems.
Assist with hardware and software installations, updates, and configurations as needed.
Permanent Assignment Post rollout and transition, this individual will be permanently assigned to the Corporate Deskside Service team. Their responsibilities will include:
Continued deskside support for corporate employees.
Ongoing maintenance and optimization of desktop systems.
Collaborating with other IT teams to address and resolve technical issues efficiently.
Qualifications
A+ Certification preferred
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
2+ years setup, configuration, troubleshooting of desktop/notebook hardware
Windows desktops and notebooks, as well as iOS devices, in a networked environment
Microsoft Office 2007, 2010, 2013 and 2016
Outlook 2007, 2010, 2013 and 2016
Some knowledge of TCP/IP networking, and related network services (e.g. DNS, SMTP, DHCP, etc)
Some knowledge of Active Directory concepts and administration
Experience working in a structured, process-driven environment
Self-Motivated
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Sprachkenntnisse
- English
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