Desktop Support Technician

TECEZE

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

Über

We are looking for a Technical Help Desk Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.
Key Responsibilities
Provide Level 1 and Level 2 technical support to end users
Troubleshoot desktop, laptop, printer, and software issues
Resolve Windows and Office 365-related problems
Manage user accounts, password resets, and access requests
Log, track, and update tickets in the ticketing system
Escalate complex issues to the appropriate teams
Support hardware installations, upgrades, and replacements
Maintain documentation of incidents and resolutions
Required Skills
Experience in Help Desk or Technical Support
Knowledge of Windows operating systems and Microsoft Office
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience with Active Directory and user account management
Familiarity with ticketing tools such as ServiceNow or Jira
Good troubleshooting and communication skills
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Salt Lake City, Utah, United States

Sprachkenntnisse

English

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