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Sales & Catering Coordinator
- Clayton, North Carolina, United States
- Clayton, North Carolina, United States
Über
What we’re looking for
It’s energizing to create memorable guest experiences every single day.
It’s inspiring to lead by example and support a team that thrives on service excellence.
It’s fulfilling to resolve challenges with empathy, professionalism, and efficiency.
That exceptional guest service is the heart of hospitality and sets the tone for everything else.
Reporting Reports to: Director of Sales & Marketing
Essential Job Functions
Respond quickly and professionally to inquiries from potential clients by providing information about hotel.
Ensure a high level of customer service by assisting the sales team with addressing client needs and resolving issues promptly.
Provide support to sales team by preparing presentations, proposals and contracts
Distribute group resumes, banquet event orders, daily change logs, and pick-up reports.
Coordinate sales team meetings with clients
Create room block and reservations for incoming groups
Create reservations for individual business travel guests
Create billing patterns for group room blocks and individual travel reservations
Collaborate with other hotel departments to ensure client satisfaction
Receive and distribute leads to sales team
Handle administrative tasks for department including filing, data entry, and office supply orders
General office administration tasks and general sales department
Minimum Job Requirements
Exceptional communication skills (oral and written)
Moderate knowledge in programs such as Word, Excel, PowerPoint, and Outlook
Previous customer service experience
Exceptional time management, critical thinking, emotional intelligence and organizational skills required.
Hotel experience preferred
Previous Lightspeed and CI/TY experience preferred
Physical Demands Must be able to stand for long periods of time.
May include crowded office setting or “close quarters”.
General office environment with limited physical activity.
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Sprachkenntnisse
- English
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