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Information Technology - IT Analyst - SupportMorgan Properties • Conshohocken, Pennsylvania, United States
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Information Technology - IT Analyst - Support

Morgan Properties
  • US
    Conshohocken, Pennsylvania, United States
  • US
    Conshohocken, Pennsylvania, United States
Jetzt Bewerben

Über

Position Summary The IT Analyst – Support plays a critical role in ensuring the seamless operation of the organization’s technology environment. As the first point of contact for technical support, this role directly impacts employee productivity by providing timely solutions for software, hardware, and networking issues. Working closely with the IT Support Team Manager and collaborating with cross‑functional teams, the IT Analyst delivers responsive, detail‑oriented, and customer‑focused service that supports the company’s broader goals. This position requires someone who is both innovative in identifying process improvements and supportive in assisting end users with training and troubleshooting. The IT Analyst – Support contributes to a cohesive work environment by ensuring consistent communication, documenting resolutions, and maintaining strong relationships across the organization. At its core, this role is dedicated to enhancing operational efficiency and supporting the company’s technology‑driven success.
Essential Duties End User Support
Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues.
Provide timely diagnosis, resolution, and documentation of issues in the ticketing system.
Deliver exceptional customer service through clear communication and professional support, including managers and executives.
System & Application Support
Install, upgrade, and maintain end user software applications.
Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet.
Assist in training end users on tools and applications as needed.
Collaboration & Communication
Work collaboratively with IT team members and other technical personnel across departments.
Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates.
Process & Documentation
Follow departmental standard operating procedures and meet SLA requirements.
Assist with documentation updates to ensure accuracy and alignment with evolving processes.
Identify and recommend improvements to IT support processes and procedures.
Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.
Qualifications Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-3 years of IT support experience, including telephone and email support for software and hardware issues.
Proficiency with Windows OS, Microsoft Office, and other standard desktop applications.
Knowledge of networking protocols and fundamentals.
Experience with O365 preferred.
Knowledge of VOIP phone systems a plus.
Familiarity with Yardi property management software and/or residential real estate industry experience a plus.
Strong troubleshooting and problem‑solving abilities.
Ability to communicate technical information to non‑technical users.
Superior customer service skills with excellent telephone etiquette.
Physical Requirements & Work Environment Physical Demands
This role requires prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, and lifting. The role involves frequent use of standard office equipment, such as computers, phones, and printers.
Work Environment
Primary work environment: Office (Remote).
Noise level: Quiet to moderate.
Work schedule: Monday–Friday.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Morgan Properties is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to providing reasonable accommodation to qualified individuals with disabilities.
Benefits
Employee referral payment program
Educational Enhancement Program
Tuition Reimbursement
Medical, Dental, and Vision benefits
Life/ AD&D Insurance
Paid Parental Leave
Long and short term disability
Retirement Plan - 401(k) Plan
Volunteer & Community Service Opportunities
Discount on an apartment at any one of our properties
Brand new amenity space that includes a full gym/fitness center and golf simulator
Salary range:
$57,000-$60,000
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
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  • Conshohocken, Pennsylvania, United States

Sprachkenntnisse

  • English
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