Information Technology Support AnalystGotham Technology Group • Charleston, South Carolina, United States
Information Technology Support Analyst
Gotham Technology Group
- Charleston, South Carolina, United States
- Charleston, South Carolina, United States
Über
Deliver end-user support for hardware and software issues, including desktops, laptops, mobile devices, and peripherals
Troubleshoot, resolve, and document technical issues through Zendesk or similar ticketing systems with professionalism and efficiency
Act as the primary point of contact for desktop and laptop support in Windows 10/11 environments
Provide high‑touch, in‑person support to executives and team members with a focus on service excellence
Assist with basic setup and maintenance of AV equipment and conference room technology
Manage IT assets on‑site, including imaging, configuring, and shipping devices for onboarding and replacements
Support Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) and other core business systems
Help administer user accounts and device management tasks using Okta and Microsoft Intune
Ensure all work is accurately documented, and procedures are followed according to support standards
Participate in a rotating support queue and actively contribute to knowledge‑sharing within the team
Tools & Technologies
Microsoft Windows 10 and 11
Zendesk or comparable IT ticketing platforms
Microsoft Intune (device and application management)
Mobile platforms: iOS and Android
Cisco networking and phone systems (basic support)
Qualifications
Minimum of 3 years of IT support experience, preferably in a corporate or professional services environment
Excellent customer service orientation with strong technical troubleshooting skills
Proactive and detail‑oriented, with the ability to document issues and resolutions clearly
Effective written and verbal communication skills in a professional setting
Ability to follow established support procedures and work collaboratively with team members
Foundational understanding of networking concepts and enterprise infrastructure
A+ Certification is a plus
Familiarity with ITSM frameworks and best practices for support documentation
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Sprachkenntnisse
- English
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