Information Technology Technical Support Analyst IISouthern Arkansas University • Los Angeles, California, United States
Information Technology Technical Support Analyst II
Southern Arkansas University
- Los Angeles, California, United States
- Los Angeles, California, United States
Über
Los Angeles County Department of Homeless Services & Housing
Emergency Appointment | Salary: $76,804.32 - $103,495.68 Annually
Monthly Salary: $6,400.36 - $8,624.64 Monthly
Take on a higher-level technical support role serving the County's homelessness emergency response. This position supports moderately complex troubleshooting, end-user training, upgrade projects, standards-based device support, and customer service improvements in a centralized Windows environment. This emergency appointment is for up to 90 days initially, with the opportunity for permanent County employment based on performance.
What You’ll Gain:
Opportunity to support complex technical operations tied to high-priority homelessness response work
Broader responsibility for troubleshooting, training, configuration standards, and project support
Exposure to audio/AV systems, Wifi infrastructure, software distribution tools, and lead-level support activities
Comprehensive County benefits, including medical, dental, pension, and paid time off
What You’ll Do:
Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripheral equipment
Resolve moderately complex hardware, software, and network issues and recommend or implement service improvements
Lead smaller installation or upgrade efforts, support larger projects, and help define hardware/software standards
Conduct end-user training, support software distribution tools, and coordinate delivery, licensing, and asset activities
Option I: One year of experience within the last five years at the level of an Information Technology Technical Support Analyst I in a centralized IT organization
Option II: Two years of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
Valid California Class C Driver License, or ability to use an alternative method of transportation
Preferred Experience:
Experience supporting homelessness services systems within a public agency
Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
Recent experience with LAHSA or another public homelessness services agency is especially valued
Apply between April 2-7, 2026 | Exam Number: HH2546A-EA
Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7:
#J-18808-Ljbffr
Sprachkenntnisse
- English
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