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Level 2 Desktop Support Technician
PeopleSharp LLCUnited StatesAre you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join ou
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Entre Computer ServicesRochesterEntre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sa
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Desktop Support Technician - ITS3
Minnesota IT ServicesSaint PaulJob DetailsJob ID: 94838Location: St. PaulFull/Part Time: Full-TimeRegular/Temporary: UnlimitedWho May Apply: Open to all qualified job seekersClosure Date: 06/23/2026Hiring Agency: Minnesota IT Servi
Über
We'll Provide:
Collaborative Culture: Work with experienced professionals who value mentorship and teamwork Career Growth: Opportunities to advance within a company that invests in your development Meaningful Work: Help businesses stay secure, productive, and connected Modern Tools: Use industry-standard platforms to deliver top-tier service Competitive Salary: $65,000 - $70,000 depending on experience What You'll Do:
Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues Provide remote and onsite support as needed, maintaining a professional presence at client sites Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details Assist with workstation deployments, system maintenance routines, updates, and peripheral setup Follow MSP best practices around documentation, user communication, and troubleshooting methodology Skills You'll Need:
2-4 years of experience in help desk or desktop support roles. Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites. Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking. MSP or multi-client environment experience strongly preferred. Excellent customer service and communication skills. Ability to handle challenging situations calmly and confidently. Valid driver's license and ability to travel to client sites. CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required
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Sprachkenntnisse
- English
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