Über
We'll Provide:
Collaborative Culture: Work with experienced professionals who value mentorship and teamwork Career Growth: Opportunities to advance within a company that invests in your development Meaningful Work: Help businesses stay secure, productive, and connected Modern Tools: Use industry-standard platforms to deliver top-tier service Competitive Salary: $65,000 - $70,000 depending on experience What You'll Do:
Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues Provide remote and onsite support as needed, maintaining a professional presence at client sites Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details Assist with workstation deployments, system maintenance routines, updates, and peripheral setup Follow MSP best practices around documentation, user communication, and troubleshooting methodology Skills You'll Need:
2-4 years of experience in help desk or desktop support roles. Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites. Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking. MSP or multi-client environment experience strongly preferred. Excellent customer service and communication skills. Ability to handle challenging situations calmly and confidently. Valid driver's license and ability to travel to client sites. CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required
Ready to Apply?
Quick apply with your resume OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-LL61QMBS6/landing?u=1182753
Sprachkenntnisse
- English
Hinweis für Nutzer
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