Sr. Desktop Support TechnicianKomatsu Mining Corp. • Milwaukee, Wisconsin, United States
Sr. Desktop Support Technician
Komatsu Mining Corp.
- Milwaukee, Wisconsin, United States
- Milwaukee, Wisconsin, United States
Über
Key Job Responsibilities
Serve as an escalation point for IT Desktop Support Technician, while providing advanced on‑site and remote technical support for end‑user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
Advanced troubleshooting of hardware, software, and connectivity issues for end users, escalating as needed to analysts to ensure timely resolution.
Lead the configuration, deployment, and support of endpoint and workplace technologies (PCs, laptops, tablets, mobile devices, RF guns, and conference room systems).
Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Zoom, Teams, Webex).
Support VIP users and executive staff with a high degree of professionalism.
Escalate complex issues to senior support staff or system administrators as needed.
Support IT team with system rollouts, upgrades, and routine maintenance tasks.
Monitor/ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.
Qualifications/Requirements Required Skills
Education & Experience:
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred).
Five+ years of experience in IT support, help desk, or related technical role.
Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
Ability to travel to other Komatsu locations as needed; up to 10%.
Preferred Skills
Advanced knowledge of Windows 11 and MacOS client operating system environments.
Proficient understanding of Microsoft Office Suite, Office 365, and common business applications.
Strong working knowledge of networking concepts (IP, DNS, DHCP).
Excellent time management, problem solving, troubleshooting and multi‑tasking ability.
Experience in a production or manufacturing environment.
Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $65,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
EEO Statement Komatsu is an Equal Opportunity Workplace and an affirmative action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Sprachkenntnisse
- English
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