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Lead Coordinator Inside Sales
- Waukesha, Wisconsin, United States
- Waukesha, Wisconsin, United States
Über
Lead Coordinator, Inside Sales (Aftermarket — Wastewater Treatment) Why This Role Is Different This is not a transactional inside sales role—it’s a strategic, customer‑facing position at the center of aftermarket growth. You’ll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long‑term revenue. You’ll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.
What You’ll Do (Impact & Responsibilities) Own Aftermarket Sales & Customer Experience
Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base
Deliver a high‑quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy
Serve as a Strategic Customer Partner
Build and maintain strong relationships with key customers, channel partners, and internal sales teams
Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities
Drive Quoting & Technical Recommendations
Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts
Prepare accurate and timely quotations using internal tools and pricing guidelines
Coordinate with engineering and suppliers for custom or made‑to‑order solutions
Fuel Growth Through Opportunity Identification
Identify and pursue opportunities to expand scope within existing accounts
Use product knowledge and system lifecycle insights to recommend upgrades and cross‑sell solutions
Leverage Data & Analytics for Targeting
Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data
Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns
Support forecasting and growth strategies through structured data management and insights
Align Regionally for Execution
Support regional installations and partner alignment with minimal travel as needed
Coordinate closely with third‑party representatives to ensure consistency in customer approach and execution
What Great Looks Like (Candidate Profile)
Customer‑Centric Communicator — Builds trust quickly and manages relationships across customers, reps, and internal teams
Commercially Driven — Sees beyond orders to identify growth, upsell, and lifecycle opportunities
Technically Curious — Comfortable interpreting drawings, BOMs, and equipment configurations
Data‑Driven Thinker — Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand
Highly Organized Operator — Manages multiple accounts, quotes, and priorities with precision and follow‑through
Collaborative Influencer — Works cross‑functionally and with external partners to drive aligned outcomes
What We Offer
High‑impact role with ownership of a critical aftermarket revenue stream
Exposure to a large and growing installed base across a key region
Opportunity to blend sales, analytics, and technical expertise
Collaborative environment with cross‑functional and regional visibility
Career growth within a global leader in wastewater treatment solutions
We are an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
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Sprachkenntnisse
- English
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